Terms of Service

WCAP Detailing Inc. (“WCAP Mobile Car Detailing Halifax”, “we”, “us”) delivers fully mobile interior and exterior detailing throughout the Halifax Regional Municipality (HRM). By booking through wcapdetailing.com/booking, by phone, text, or email, you agree to the terms below, which describe how we schedule, deliver, and stand behind every visit.

1. Services & Booking

1.1 Mobile coverage

We are a Halifax-based team that travels to homes, workplaces, and approved parking areas across Halifax, Dartmouth, Bedford, and Sackville. If you are slightly outside these core HRM communities, contact us before booking so we can confirm availability or any travel fees.

1.2 Packages & scope

Our current packages match those published on our Services page:

• Interior Detail – full vacuuming (seats, carpets, trunk), fabric and carpet shampoo/extraction, leather cleaning/conditioning, crevice work, interior glass, and pet-hair removal.
• Exterior Detail – APC pre-wash, foam hand wash with soft mitts, wheel and tire cleaning, light polishing, and protection using coating-safe products.
• Interior + Exterior Bundle – combines both services for the most complete reset.

Individual interior or exterior appointments usually take 2–3 hours; full bundles average 3–4 hours, depending on vehicle size and condition. We do not perform mechanical repairs, bodywork, or paint correction beyond the steps listed above.

1.3 Booking channels

Appointments may be requested through our Square-powered booking page, the contact form on our website, or by calling/texting (902) 536-3404 or emailing info@wcapdetailing.com. Square sends automated confirmations and reminders, and our team follows up manually when we need additional details.

1.4 Confirmation & walk-through

Each appointment is confirmed by email or SMS. Please review the date, time, package, and service address carefully and notify us right away if anything changes. When we arrive, we conduct a quick walk-through with you (or your authorized contact) to confirm priorities such as stains, pet hair, or paint concerns before work begins.

2. Cancellation & Rescheduling

2.1 Standard notice

To change or cancel an appointment, call or text (902) 536-3404 or email info@wcapdetailing.com with your name, service address, and scheduled time. We will confirm the adjustment and send an updated Square notification.

2.2 Late cancellation & no-shows

Cancellations received with less than 24 hours’ notice, or situations where we arrive and cannot start because the vehicle, water, or power is inaccessible, may be charged up to 50% of the scheduled service price. Repeated no-shows or unpaid balances must be cleared before we accept a new booking.

2.3 Weather-related postponements

Bad weather is common in Halifax. We monitor the forecast and will reach out if heavy rain, lightning, high winds, or extreme temperatures could prevent a quality result. Weather-related postponements are always rescheduled at no cost, and you are never penalized for a delay we initiate to protect your vehicle.

3. Payment & Pricing

3.1 Accepted methods

We accept credit/debit cards (processed securely through Square), e-transfers to info@wcapdetailing.com, and cash. We do not store card information ourselves.

3.2 Timing

Payment is due immediately after the service is completed unless we ask for a deposit in advance for specialty work. If a deposit is required, we will communicate the amount and reason before confirming your slot.

3.3 Quotes & adjustments

• All pricing is listed in Canadian Dollars (CAD).
• Rates follow the package and vehicle size tiers published on our Services page (coupe/sedan, SUV/crossover, truck/minivan).
• Heavy contamination, excessive pet hair, or oversized vehicles may need extra time. We will discuss and obtain your approval before adjusting the price.
• Applicable taxes, including HST, appear on your final receipt.

4. On-Site Requirements

4.1 Water & power access

As noted on our Contact page, we require an outdoor water tap and a standard 120V electrical outlet within a reasonable distance of the vehicle. Please confirm these are available when you book. If you cannot provide them, let us know so we can advise whether the appointment is possible.

4.2 Space & access

• Park on level ground with enough clearance for doors to open fully.
• Ensure we have permission to work on the property (condos, workplaces, and parking garages often require notice).
• Provide any access codes, gate instructions, or parking details ahead of time.

4.3 Vehicle preparation

• Remove personal items, car seats, and valuables before we arrive. We bag obvious trash but are not responsible for items left in the vehicle.
• Notify us about aftermarket electronics, loose trim, fragile accessories, or areas that need special care.
• Have keys available or be reachable to unlock/lock the vehicle at the start and end of the visit.

5. Vehicle Condition & Limitations

5.1 Disclosures

Please tell us about severe stains, pet hair, mold/mildew, smoke odors, or spill damage when you book. Accurate information helps us schedule enough time and bring the right tools.

5.2 What we can and cannot guarantee

• We strive for the best possible result, but permanent defects (sun-faded paint, cracked clear coat, dye transfer, burns, scratches, or etched glass) may not be reversible.
• Some stains may require multiple visits or specialty services we do not provide. We will explain your options before proceeding.
• We do not clean biohazards (blood, bodily fluids, needles) or vehicles infested with pests.

5.3 Right to refuse or stop service

We reserve the right to decline or halt a job that poses a safety risk, lacks the required utilities, or differs materially from the information provided at booking. We will document the reason and work with you to reschedule once the issue is resolved.

6. Insurance, Liability & Damage Claims

6.1 Coverage

WCAP Detailing Inc. maintains commercial general liability insurance. Proof of insurance is available on request for residential buildings, workplaces, and property managers.

6.2 Limits

• We are not responsible for pre-existing damage, latent defects, or wear and tear.
• We cannot be held liable for damage caused by loose trim, failing clear coat, aftermarket accessories, or areas you did not disclose.
• We are not liable for lost items left inside the vehicle.

6.3 Reporting an issue

If you believe our work caused damage, notify us before we leave or within 24 hours, provide photos, and keep the area untouched. We will investigate promptly and, if we are responsible, make it right through repair, rework, or reimbursement up to the cost of the service.

7. Satisfaction Guarantee

7.1 Requesting a fix

Contact us within 48 hours if we missed a spot or if something does not look right. We will schedule a touch-up as soon as possible or provide a refund for the portion of the service we cannot correct.

7.2 Exclusions

• Damage or contamination that occurs after we leave (rain, road spray, new spills, pet accidents).
• Results limited by the permanent defects described in Section 5.
• Requests submitted more than 48 hours after the appointment.

8. Privacy & Communications

We collect the information you provide on our booking form or contact form—such as name, phone number, email, service address, and vehicle details—to schedule appointments, send reminders, and keep service records. Square processes payment information on our behalf using encrypted systems; we do not store your full card details. Marketing messages are optional and you may opt out at any time. For full details, review our Privacy Policy.

9. Changes to These Terms

We may update these Terms to reflect operational changes or legal requirements. The “Last Updated” date above will change whenever revisions are published. Continued use of our services after updates constitutes acceptance of the revised Terms.

10. Governing Law & Venue

These Terms are governed by the laws of Nova Scotia, Canada. Any disputes will be handled in the provincial courts located in Nova Scotia.

11. Contact WCAP Detailing